We apologize for the inconvenience. Please make sure you are connected to the internet. If it still doesn't work, please restart your device and try again.
Also check that a payment method is set up for the account signed in to the Google Play Store app, and that the Google Play Store app is up to date.
In rare cases it still doesn't work. If so, please uninstall the app and install it again.
* On Android, uninstalling the app also deletes the notes stored in it. Before uninstalling, be sure to create a backup on Google Drive from the menu (≡) at the top left of the Notes screen → "Backup", and tap "Restore from backup" after reinstalling.
If the problem persists, please contact us using the "Contact Us" button at the top right of the Help screen. Thank you.